Should You Hire an ERISA 3(38) Fiduciary Service Provider?

Should You Hire an ERISA 3(38) Fiduciary Service Provider?

Over the past couple of years, the retirement industry has been increasingly promoting the concept of the ERISA 3(38) fiduciary and how this is much better than hiring a firm that will “only” be an ERISA 3(21) fiduciary.  While many more firms are starting to get into the 3(38) game, we at Greenspring Advisors have accepted 3(38) appointments since 2007. I wrote about the concept extensively in my book Fixing the 401(k): What Fiduciaries Must Know (and Do) to Help Employees Retire Successfully,  published in 2008.  In fact, to my knowledge, we were one of the first registered investment advisors (RIAs) to serve as such for defined contribution plans. Currently, about 20% of our corporate retirement plan clients utilize us in this capacity.

So, given the marketing push for the 3(38) movement within the industry and our significant, real-world experience as a 3(38) fiduciary, you probably think I would tell you this is a “no brainer,” right?  Actually, the answer is not necessarily.  In fact, the 3(21) vs. 3(38) decision is actually just a minor decision point when it comes to choosing the right advisor for your retirement plan.  Furthermore, the benefits of a 3(38) fiduciary are often heavily oversold by the retirement industry.  A 3(21) vs. 3(38) engagement only describes an advisor’s legal relationship with your plan and, in most cases, actually has no real bearing on the capabilities of the advisor.  Even more concerning, many RIA firms are promoting the 3(38) model that actually has minimal experience as an ERISA fiduciary for corporate retirement plans. So let me explain my rationale a little further.

Let me begin by explaining the difference between an ERISA 3(21) and ERISA 3(38) fiduciary.  The Employee Retirement Income Security Act of 1974 (ERISA) is broken down into different sections.  ERISA Section 3(21) defines the role of fiduciary and specifically states that:


A person is a fiduciary with respect to a plan to the extent (i) he exercises any discretionary authority or discretionary control respecting management of such plan or exercises any authority or control respecting management or disposition of its assets (ii) he renders investment advice for a fee or other compensation, direct or indirect, with respect to any moneys or other property of such plan, or has any authority or responsibility to do so, or (iii) he has any discretionary authority or discretionary responsibility in the administration of such plan.


This is where the concept of an ERISA 3(21) advisor comes from: specifically, part (ii) of that definition.  Advisory firms that acknowledge fiduciary status usually do so as an ERISA 3(21)(ii) fiduciary that renders investment advice for a fee.  To be clear, the vast majority of investment professionals working in the retirement industry have historically done so in a non-fiduciary capacity and avoid providing “investment advice” at all costs to avoid fiduciary status.  When push came to shove, these investment professionals (or, probably more accurately, their firms) would claim that they only provided “education” (even though there was a strong likelihood advice was actually provided) and therefore made the argument they were not fiduciaries concerning a plan.  They did so to avoid potential risk and liability.

So back to this idea of an ERISA 3(21)(ii) fiduciary—you will notice a difference in the 3 types of fiduciaries listed above.  In the ERISA 3(21) definition, a person who is an (i) and/or an (iii) has what’s known as “discretionary” authority concerning a plan, whereas an (ii) does not have any discretion.  The word “discretion” in ERISA is important because it empowers the fiduciary to make decisions, and that is where the proverbial “buck stops” from the standpoint of legal responsibility. So basically, the two pathways to acquiring fiduciary status are either by having discretion or providing advice, and the former has the greater legal responsibility (and liability).  In some instances, fiduciaries can legally delegate certain functions to other parties and be relieved of direct legal responsibility for any decisions made by that third party so long as they were prudently appointed and monitored.  In the context of ERISA, unless you stop being a fiduciary, you cannot ever eliminate fiduciary liability (more on that later). Still, you can delegate and fall back to a position of monitoring.

Because an ERISA 3(21)(ii) advisor doesn’t have discretion, the scope of his or her responsibility concerning investments is to provide advice or recommendations to those fiduciaries who exercise discretionary authority and who must then decide whether or not to act on that advice.  In the real world, this usually means that an advisor provides recommendations to a retirement plan committee who decides whether to act on those recommendations.  In that scenario, the advisor fulfills its legal responsibility so long as the recommendations were “prudent,” and the retirement committee retains the full liability for any decisions made based on those recommendations.

As if this isn’t confusing enough, ERISA carves out a different type of fiduciary known as an “Investment Manager” (remember that ERISA goes all the way back to 1974, when companies sponsored defined benefit pension plans and before 401(k) plans or other similar defined contribution plans even existed).

You probably think this is any financial advisor because their job is to “manage investments,” right?  If only it were that easy.  ERISA Section 3(38) defines an “Investment Manager” as any fiduciary (other than a trustee or named fiduciary) that fulfills three requirements:

  1. They have the power (or discretion) “to manage, acquire, or dispose of any assets of a plan.”
  2. They must be a registered investment advisor (RIA) under the Investment Advisers Act of 1940, a bank, or an insurance company.
  3. They must acknowledge in writing that they are fiduciary concerning the plan.

The role of “Investment Manager” provides that plan fiduciaries can legally appoint and delegate the authority for making investment decisions to “professional” fiduciaries as long as the appointed firm fulfills the requirements above, and the decision to delegate was prudent.  However, a current fiduciary cannot eliminate fiduciary liability and always needs to monitor any delegated responsibilities to third parties.  In the real world, this usually means that a retirement plan committee appoints an ERISA 3(38) fiduciary and delegates the selection, monitoring, and replacement of investments (if necessary) to that firm, effectively giving up discretion (or control) for any decisions and falling back to a monitoring role.   This also means that while the committee may provide input about the investments in the plan, they have given up the final decision-making authority.  If the committee wants investment to be in the plan and the 3(38) does not agree to it, the committee will need to essentially fire the 3(38) and take back the discretion (and direct liability) for the investment decisions.

So let me summarize the distinction between the two roles.  An ERISA 3(21)(ii) fiduciary makes investment recommendations to plan fiduciaries (e.g., committee members) who either approve or reject them. In contrast, an ERISA 3(38) Investment Manager has the authority to make investment decisions without the approval of other plan fiduciaries.

Something important to note is that, regardless of whether you hire an advisor in a 3(21) or 3(38) capacity, the advice and process should really be the same.  I’ve seen several firms promoting 3(38) services that make it seem like they do something totally different than if they were only a 3(21) fiduciary or that 3(38) services are somehow superior.  But why would you want to hire someone that takes a different approach when the risk is on them (i.e., advisor as 3(38) fiduciary) versus when the risk is on you (i.e., advisor as 3(21) fiduciary)?  At Greenspring Advisors, our process and recommendations are the same regardless of whether our engagement is for 3(21) or 3(38) services. A good fiduciary process is a good fiduciary process regardless of who has the final decision-making authority.  And that’s a simple difference—who has the power to decide which has certain implications on your overall experience as a client.  It certainly means giving up some measure of control for the investments in your plan.  Some clients are happy to do this, but others will have a real problem with it.

Based on the above, it seems like a retirement plan committee that wants to minimize fiduciary liability for investment decisions would ALWAYS want to hire a retirement plan advisor and appoint them as an ERISA 3(38) fiduciary, right?  Like many things in life, the answer is a bit more nuanced.

I’ve heard numerous advisors describe 3(38) services as if they were “magical fiduciary fairy dust” that you sprinkle on your plan, and all your problems go away.  And many plan sponsors fall prey to this thinking because they assume that they can hand over the keys and walk away.  That couldn’t be further from the truth, especially if there isn’t a prudent process to evaluate and monitor the performance of the 3(38) advisor.  Remember, whenever fiduciary duties are delegated, a monitoring requirement is always established.  Retirement committees need to be just as engaged as ever so that they understand the 3(38) process, what decisions are being made, and the rationale for those decisions.  Otherwise, how can they prudently judge the performance of the 3(38)?

Personally, I think the industry heavily oversells the idea that it significantly reduces risk.  Make no mistake, in the unlikely event of litigation related to poor investment performance; everybody is getting sued.  If a 3(38) has been appointed by a plan sponsor, that decision will be scrutinized as to whether it was prudent.  Not to mention, the industry tries to use scare tactics about the probability of potential risk of litigation as justification for hiring a 3(38) advisor.  But let me point out a few things which might not be evident at first glance.

First, it’s certainly possible its employees will sue a company for fiduciary breach, but it’s unlikely, especially for smaller plans.  Historically, ERISA litigation has been confined to the realm of extensive plans, and there’s a simple reason—incentives for plaintiffs’ attorneys.  ERISA litigation is time-consuming (think years that approach decades), and it’s expensive.  The largest settlement to date has been the Lockheed Martin case, where the company agreed to pay its participants $62 million to settle the case.  Court records showed the plaintiffs’ attorney made roughly $20 million (about 30%)—a pretty good payday indeed and making it economically attractive for the law firm.  That lawsuit was originally filed in 2006, and it wasn’t settled until 2015.  Also, the Lockheed plan had approximately $28 billion, so the total settlement only represented about .22% of total plan assets.  Since there are no punitive damages under ERISA, smaller plans typically don’t represent a great target market for fiduciary breach claims from the standpoint of plaintiffs’ attorneys.  For instance, a settlement representing .22% of plan assets for a $50 million plan is only $110,000.  Is an attorney going to be willing to receive 30% or $33k for potentially nine years of litigation?  Unlikely.

Look, that’s not to say smaller plans can’t be sued, and, in 2016 and 2017, there were examples of a $25 million plan (Bernaola v. Checksmart Financial), a $9 million plan (Damberg v. Lamettry’s Collision Inc. which the plaintiffs voluntarily dismissed) and even a $1.1 million plan (Schmitt v. Nationwide Life Insurance Co.) being sued.  But, to date, these types of lawsuits have been the rare exception.

My point is that some advisors like to play the fear card in ways that overstate the risk and make litigation seem far more probable than it actually is, especially in the small market.  And, to be clear, most defined contribution plans in the U.S. are in the small market.  In February 2018, the DOL released its Private Pension Plan Bulletin, which evaluated data from 2015 Form 5500 Annual Reports.  According to the data, there were 648,252 defined contributions in 2015, and 610,495 (or 94%) had less than $10 million in plan assets.

Finally, there’s the cost issue when considering a 3(38) advisor.  Most firms charge more for 3(38) services because they assume they are taking more risk.  These fees can be 20-25% higher than 3(21) services in many cases.  Is the benefit worth the additional cost?  Only you can decide.

So in light of all this, the fundamental question remains: should you hire an ERISA 3(38) advisor for your plan?  It really depends on whether you want to retain the control to select the investments for your plan or outsource that control.  Here’s the thing—the vast majority of firms that specialize in retirement plan consulting can be either a 3(21) or 3(38), so the best course of action, in my opinion, is to choose the best advisor for your plan and then decide how to engage them. In a future post, I will share my thoughts on specific questions you should ask your current or prospective advisor, but here are 6 qualities you should look for:

1. Specialized and Dedicated Focus

This is by far the single most important consideration when evaluating a potential advisor for your plan. Just about every financial advisor in America will tell you they work with defined contribution plans, but the reality is far different.  Plan sponsors are moving in droves to firms that specialize in this area due to the growing complexity of these plans and increased scrutiny on fiduciaries.  Understanding the nuances of the retirement industry, third-party providers, ERISA and the Internal Revenue Code, fiduciary matters, retirement plan economics, and investment strategy is not a task for the weary. It requires focus, dedication, and deep knowledge. Advising retirement plan committees and working with ERISA plans can’t be a sideline business for your advisor—it needs to be a major focus.  Specialist firms that are laser-focused on the retirement plan space and at the forefront of its evolution will create advantages for your plan and your employees over other firms that may offer services to defined contribution plans as only one of many lines of business. One important note: just because your advisor may work for a big firm that can tout thousands of plans and lots of assets is not really material.  To gauge focus and experience, you will want to know how many plans, assets, and participants the actual advisor or team works with since that will be the group serving you.  If I am one of 15,000 advisors, and my firm works with a ton of plans, but I work with only five, you will definitely want to know that.

2. Comprehensive Scope of Services

Selecting and monitoring investments attract far too much focus on evaluating a retirement plan advisor. If you have an advisor (or hire one) who spends most of his or her time talking about investments, you’re probably not working with an advisor/firm specializing in retirement plan consulting.  That’s because specialist firms recognize that selecting good investments is actually only a small part of driving successful outcomes for employees and managing risk for employers.  In today’s world, highly specialized retirement plan advisors offer committees comprehensive support in plan design, fee analysis, negotiation, plan benchmarking, vendor management, and compliance support.  More progressive and forward-thinking firms like Greenspring Advisors are delivering robust participant support through a combination of personalized fiduciary advice from a CERTIFIED FINANCIAL PLANNER™ and digital planning platforms for 1:1 engagement as well as tools and content for retirement planning, debt management, budgeting, and financial wellness.

3. Fiduciary Experience

In today’s retirement world, accepting fiduciary responsibility at the plan level as either a 3(21) or 3(38) fiduciary isn’t a differentiator—it’s simply table stakes. That said, accepting fiduciary responsibility at the employee level is still an area that differentiates some firms over others.  For instance, Greenspring Advisors serves as a fiduciary at both the plan and participant level, but not all firms do both.  Either way, if you are talking to an advisor who won’t accept fiduciary status, move on.  But in assuming every firm you are speaking with will accept fiduciary responsibility, it’s important to know how much real-world experience they have and how long they have been doing it.  Many advisors or firms may have only recently started serving in a fiduciary capacity, either by their own choice or the firm they work for.  You will want to know that because experience matters, in the same way, that a heart surgeon who just graduated from a top medical school may have a great name on their diploma but lacks real-world experience and the accumulated knowledge of performing thousands of surgeries.  It doesn’t mean such people won’t be a top surgeons in their field at some point, but when you are on the operating table for a transplant, do you want to be one of their first procedures?  Or do you want to be operated on by an experienced heart surgeon who is up-to-date on the latest procedures and techniques, does original research, speaks at peer conferences, and is recognized as a top doctor and leader in their field?

4. Team Structure

This is important because it drives what the overall experience will be for both your committee and your employees. You will want to know the background of the team members assigned to your account, their experience, their roles, and responsibilities, etc.  You will also want to know what additional internal resources they have access to.  Ask them what “a year in the life” will be like as a client to see if they can articulate what types of topics and information are covered throughout the year and whether they have a comprehensive and actionable framework to guide the efforts of your committee.

5. Progressive Thinking

It’s a bit counterintuitive, but managing risk should not be your priority. Your priority should be to hire an advisor who can drive successful outcomes for your employees and get results for your plan.  By doing so, this advisor will have to have guided you to adopt and implement best practices and ideas that have been proven to lead to high-performing plans.  And by adopting those best practices, you will have likely followed a consistent, prudent process that minimizes your risk.  I like to say that risk management is the by-product, not the goal, of a good fiduciary process.  Your advisor should regularly present you with the latest and most progressive industry best practices, research, trends, tools, and ideas.  They should provide you with formal training to help you be an effective fiduciary. And, if you are serious about having a high-performance plan, you should be implementing these things as an early adopter, not a late one.  The sign of a good advisor gets clients to “skate to where the puck is going, not where it’s been.”

6. Awards and Industry Recognition

Working with a highly decorated firm isn’t a guarantee that they are a great advisor or right for your plan. Some of these things can be political and a beauty contest, but to even be considered, you typically have to meet certain experience requirements that show a focus and commitment to the industry. For instance, in 2018, Greenspring Advisors was recognized as the PLANSPONSOR Retirement Plan Adviser of the Year – Small Team and a PLANADVISER Top 100 Retirement Plan Adviser.

In my opinion, hiring the right retirement plan advisor is the single most important decision you make when shaping the financial future of your employees and their families over the next 10, 20, or 30 years.  That’s because the right advisor will provide the advocacy, insight, and leadership to engineer, optimize, and drive your plan forward in a way that gives your people the highest probability of retirement success. Moreover, while all service providers make valuable contributions, I believe there is none more important or more impactful than the leadership of a capable, effective fiduciary advisor.

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Information contained herein has been obtained from sources considered reliable, but its accuracy and completeness are not guaranteed. It is not intended as the primary basis for financial planning or investment decisions and should not be construed as advice meeting the particular investment needs of any investor. This material has been prepared for information purposes only and is not a solicitation or an offer to buy any security or instrument or to participate in any trading strategy. Past performance is no guarantee of future results.

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