Experience & Expertise
Laura brings a strategic, people-first approach to building and scaling teams. As Director of People Operations, she has guided the firm through multiple advisor tuck-ins, as well as two significant mergers and acquisitions, helping to support thoughtful integration, strong cultural alignment, and a seamless employee experience.
Her work spans talent strategy, organizational development, and employee experience, with a focus on creating an environment where individuals and teams can do their best work. Laura’s strengths in Individualization, Relator, Responsibility, Intellection, and Harmony shape her approach, enabling her to deeply understand others, build meaningful relationships, think critically, follow through with integrity, and foster collaboration across the organization.
Before assuming her current role, Laura led Greenspring’s Client Service and Operations teams for 11 years, overseeing the firm’s daily operations. She further developed her expertise in management, leadership, coaching, and mentoring during nearly six years at T. Rowe Price Investments, where she worked in both the retail service and sales departments.
Get Better Acquainted With Laura
Favorite Thing About Working With Clients
“In my role, I consider everyone to be a client, including my colleagues. I communicate, set expectations, follow up, and follow through with the same level of professionalism, attention to detail, and commitment to excellence. I’m a relator and individualizer, so I have a keen ability to see the uniqueness in each person and assess their often unspoken needs. Finding creative ways to connect clients with solutions and providing clarity is what drives me to do my best work.”
My Philosophy On Client Service
“I have this quote posted in my office, which reflects my overall philosophy in life: ‘Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.’”