Experience & Expertise
Laura serves as Greenspring’s Director of People Operations and is responsible for our client service, operations, and administrative functions. She has experience in back-office processes, procedures, and account servicing and previously worked for T. Rowe Price Investments for nearly six years in both the Retail Service and Sales departments of the organization, which included three years of management experience.
Favorite Thing About Working With Clients
“I love when I’m faced with a challenge, and have to strategize to figure out alternate solutions to meet (or beat!) a client’s expectation. Also, I’m not one to let things go – if someone comes to me with a question, and I don’t know the answer, I will either keep digging to find the answer or ask the person to share their findings with me.”
My Philosophy On Client Service
“I have this quote posted in my office and I think it reflects my overall philosophy in life: ‘Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.’”