Experience & Expertise
Laura serves as Greenspring’s Director of People Operations and collaborates across all departments to ensure the company’s talent strategy effectively supports business strategy and focuses on building and promoting a positive culture of performance and results, while managing cultural and organizational nuances. Perceptive, with a keen understanding of things unspoken, Laura is a natural bridge-builder and confidant who invests in employees, ensuring team members are heard, valued and appreciated.
In her prior roles at Greenspring, Laura lead the firm’s Client Service and Operations teams for 11 years, running the day-to-day operations of the firm. Her experience in managing, leading, coaching, mentoring, and operations was honed during her nearly six years at T. Rowe Price Investments, working in both the Retail Service and Sales departments of the organization.
Get Better Acquainted With Laura
Favorite Thing About Working With Clients
“I love when I’m faced with a challenge, and have to strategize to figure out alternate solutions to meet (or beat!) a client’s expectation. Also, I’m not one to let things go – if someone comes to me with a question, and I don’t know the answer, I will either keep digging to find the answer or ask the person to share their findings with me.”
My Philosophy On Client Service
“I have this quote posted in my office and I think it reflects my overall philosophy in life: ‘Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.’”